Contact Us / Customer Care

Client Care

At Muan, we believe care extends beyond our garments. Whether you have a question about your order, our fibers, or simply want to connect — we’re here for you.

Email Us

The best way to reach us is by email. We respond personally to each message within 1–2 business days.
support@muan.mx

Our Hours

Monday to Friday
9:00 AM – 5:00 PM (Mountain Standard Time)

We’re a small team and appreciate your patience — each inquiry is handled with intention and care.

Common Inquiries

• Order status or tracking

• Sizing or product fit

• Shipping timelines

• Care instructions

• Gifting or special requests

• Returns & exchanges

For immediate guidance, you may also refer to our Shipping, Returns & Exchanges, or Care pages.

Something Else?

Every Muan piece carries meaning — and we want your experience to feel the same. If your question isn’t listed here, write to us. We’re always glad to hear from you.